Thank you for shopping with Krimwell Perfume! We strive to provide you with the best products and service, but we understand that sometimes circumstances may require a return or refund. Please take a moment to review our Returns Policy.
Return Period
We offer a 15-day return policy from the date of purchase. If 15 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Tampered Orders
We do not accept returns for orders that have been tampered with or show signs of interference. We take the security and authenticity of our products seriously, and any tampering will result in the rejection of the return.
Initiating a Return
If you need to initiate a return within the 15-day period, please contact us as soon as possible to make the necessary arrangements. You can reach out to us through our contact page. Please use the packing slip when returning an item.
Condition of Returned Items
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We cannot accept returns for products that have been used, unless there was an error on our part. Should you receive a defective product, please take a picture of it and return it including the broken package within 15 days with the packing slip.
Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. If you prefer a new product, a different product or a gift certificate, please indicate this in your email contact.
Non-Refundable Items
Certain items are non-refundable, including gift cards and any products that show signs of use, damage, or tampering not caused by Krimwell Perfume.
Contact Us
If you have any questions about our Returns Policy or need assistance with a return, please contact us.